Sprintax Reset Multi-Factor Authentication

This video helps you reset your multi-factor authentication for Sprintax if you somehow set up the wrong one or you changed phone numbers.

Instructions

1. Attempt to log in normally and stop at the page where you're asked to input a code from your MFA method.
2. Click on the link "I cannot access my MFA methods."
3. An email will be sent to your BYU email with a link to reset MFA. Click on the link.
4. The link will redirect you to a webpage to input your email address. Use your BYU email address.
5. Now you can set up a new MFA! We suggest you try another method and set up your phone number instead of using an app. Instructions to set up MFA can be found on the sign-in instructions page.